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Training course
For Caregivers, Patient Advocates and Anyone Who Uses the Healthcare System

Participants learn to navigate the healthcare system for yourself, your friends, and your family, or as a professional patient support person. Plus participants learn about patient safety and the many ways patients and their support teams can be involved in reducing medical errors.

2024 FCPA:

About FCPA Training For Caregivers, Patient Advocates and Anyone Who Uses the Healthcare System


Pulse program, 'Family Centered Patient Advocacy Training and Support (2-day event)' was approved for 7.5 General CEs, 4.5 Ethics CEs, and 2 JEDI CEs by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA)

Some course topics:

Types of medical error, history of patient safety:

  • What are healthcare providers learning about patient safety?

  • What policies and standards should healthcare providers be                                                    following (but may not be)?


  • Avoiding misunderstandings

  • Helping the patient feel heard

  • Making sure the patient feels supported

Who’s who in health care:

  • Get support within the healthcare system

  • Who is in charge of the patient?

  • Who to see if a problem arises?


  • Recognize your own bias

  • Recognize the bias of others and protect a patient from bias

Plus much more ...

What They Are Saying:

“I’m glad this was in person. The people I met were amazing!”

-FCPA 2024 Attendee

“I learned that much has changed since “To Err is Human” but patients are not necessarily“safer””

-FCPA 2024 Attendee

“The stories and lived experiences were inspirational. Many turn tragedy into triumph.”

-FCPA 2024 Attendee

Past attendees:

Thank You to Our Sponsors

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Become a member of Pulse!

For caregivers, patient advocates and anyone who uses the healthcare system!

Benefits Include: 

  • Two coupons (value $50) for Pulse's online Advocate Academy

  • Discounts on Pulse symposium and other programs

  • Use of Pulse logo on your website and social media

  • Private, members-only discussion forums, resources and other support

  • And More....





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