PULSECenter for Patient Safety Education & Advocacy


The Informed Patient Institute
If You Have a Concern About Quality in a NY Hospital
If You Have a Concern About Quality in a NY Nursing Home
If You Have a Concern About Quality in a NY Doctor's Office
Adult Care and Assisted Living Complaints 1-866-893-6772
Home Care and Hospice Complaints 1-800-628-5972
Hospital Patient Care Complaints 1-800-804-5447
Hospital and Diagnostic and Treatment Center Complaints 1-800-804-5447
Laboratory Complaints- 1-800-682-6056
Medicaid Fraud Hotline 1-877-87FRAUD
Managed Care Complaints 1-800-206-8125
Nursing Home Patient Care Complaints- 1-888-201-4563
Professional Medical Conduct Complaints 1-800-663-6114
The Joint Commission 1-800 994-6610

Helpful LINKS

Pulse CPSEA does not guarantee the accuracy or information of these websites but all sites listed have come highly recommended or are sites we use regularly.


One is a Number
Visit our sister site 'one is a number' for regularly updated links to studies and information about patient safety and studies about medical errors.


Nassau Suffolk Mental Health Law Services
Established in 1966, Law Services was the first Legal Services Corporation program in New York State and is one of the largest in New York State. The program is committed to helping the poor vindicate their rights under the law. It provides free legal service in thousands of cases each year as well as legal support to every church, agency and grass roots organization that works with the poor. The staff is comprised of attorneys, paralegals, social workers and support staff. The social work component is a unique feature of the program and is based on the recognition that some of our clients may need special support and services to manage and deal effectively with the legal system. Many staff members are outstanding experts in their field and have been recognized at a state and national level for the quality and critical importance of their work.

New York State Office of Mental Health Directory

Mental Health Association of Nassau (516) 504-HELP
Mental Health Association of Suffolk (631) 226-3900


Drug Interactions Checker
Drug Interactions Checker A drug interaction occurs when the effect of a particular drug is altered when it is taken with another drug, or with food. The Drug Interactions Checker explains the mechanism of each drug interaction, the level of significance of the interaction (major, moderate or minor), and in certain cases, can provide the recommended course of action to manage the interaction. The Drug Interactions Checker will also display any interaction between your chosen drug(s) and food.

Consumer's Guide to HMO's
In this Interactive Consumer Guide to HMOs you will find easy-to-read tables comparing HMO performance and premiums, historical complaint data and tips on how to choose an HMO


Hospital Ratings FREE to the public! Get access to quality ratings (1 to 5 stars) on the most popular medical conditions.

The Joint Commission Quality Check
Find a health care organization that meets The Joint Commission's patient safety and quality standards.

NY State Hospital Profile
Use this site to find information about hospitals in New York State, and the quality of care they provide.

NY State Physician Profiles
Here you will find information on all licensed doctors of medicine and doctors of osteopathy registered to practice in New York State. Information is self-reported by the physician


Center for Justice and Democracy
The Center for Justice & Democracy is a tax-exempt non-profit, non-partisan public interest organization that works to educate the public about the importance of the civil justice system and the dangers of so-called "tort reforms."

Committee to Reduce Infection Deaths
When I was Lt. Governor of New York State, I was horrified to hear about patients suffering from hospital infections. I heard from families struggling to understand how their loved one had been killed, instead of cured, by hospital care. That’s why I founded the Committee to Reduce Infection Deaths. RID is a non-profit organization dedicated to only one cause: saving lives

You -- or a loved one -- have been diagnosed with a disease or condition you know very little about. Or perhaps you fear you have a medical problem and don't know what to do next. You may be worried or frightened. You may feel paralyzed by the news, and incapable of dealing with it. You have questions, and you are frustrated by your inability to get immediate answers.

IPRO is an independent, not-for-profit corporation committed to assessing and improving the value of health care services received by consumers through the use of innovative methods and technologies.

Long Island Center for Independent Living
The Long Island Center for Independent Living, Inc. (LICIL) is a not-for-profit, non-residential advocacy center controlled by and serving persons with disabilities.

Metro ElderCare Agency
METRO ElderCare, LLC has been providing innovative solutions to our clients unique personal objectives. Our goal is to relieve the concerns and worries of our clients helping them seek the maximum amount of care and financial entitlements available to them. We pride ourselves in the care, attention and guidance we provide to our clients and their families.

New York State Government Website
Navigate the New York State website.

New York State Complaints About Care
Before calling any of these numbers listed, remember to keep accurate records of all correspondence.

New York State Department of Health
The New York State DOH works to protect and promote the health of New Yorkers through prevention, science and the assurance of quality health care delivery - www.health.state.ny.us. Mission Working together and committed to excellence, we protect and promote the health of New Yorkers through prevention, science and the assurance of quality health care delivery. Vision A community of professionals who, through a commitment to education, innovation, leadership in crises, customer respect and research solutions for health problems, make New Yorkers the healthiest people in the nation. Values Dedication to the public good, Innovation, Excellence, Integrity, Teamwork, Efficiency

New York State Insurance Department
The NYSID is responsible for supervising and regulating insurance business in New York State - http://www.dfs.ny.gov/about/dfs_about.htm. The Insurance Department’s mission is to: Ensure the continued sound and prudent conduct of insurers’ financial operations; Provide fair, timely and equitable fulfillment of insurer obligations; Protect policyholders from financially impaired or insolvent insurers; Eliminate fraud, other criminal abuse and unethical conduct in the industry; and Foster growth of the insurance industry in the State.

NY Foundation for Senior Citizens
    - Respite Care Program

NY Ombudsman
The heart of the Long Term Care Ombudsmen Program is the team of certified Ombudsmen who are empowered to resolve issues surrounding the care and quality of life for people living in nursing homes and adult care facilities. Ombudsmen are there to represent the residents' interests. It is the residents' desires and needs that are considered and acted upon.

Long Island 2-1-1
The mission of 2-1-1 Long Island is to provide all Long Islanders a comprehensive internet connection to human services on a day-to-day basis and in time of disaster.

The One and Only Campaign
The One & Only Campaign is a public health campaign, led by the Centers for Disease Control and Prevention (CDC) and the Safe Injection Practices Coalition (SIPC), to raise awareness among patients and healthcare providers about safe injection practices. The campaign aims to eradicate outbreaks resulting from unsafe injection practices.

Patient and Family
New Yorkers for Patient & Family Empowerment is a patient-centered campaign to promote greater transparency and safety in healthcare. Our mission is to empower patients, their families and caregivers in interacting with the healthcare system, strengthen New Yorkers' access to information on issues important to patients, and improve healthcare quality and safety.


The Access Project
The Access Project (TAP), which was founded in 1998, is a resource center for local communities working to improve health and healthcare access.

Compassion in Healthcare
Compassion in Healthcare is dedicated to restoring caring and compassion as core values and daily lived practices for all of our health professionals and institutions.

ConsumerMedSafety.org is brought to you by the Institute for Safe Medication Practices (ISMP)—the nation's only nonprofit organization of pharmacists, nurses, and doctors devoted entirely to safe medication practices. Preventing medication errors is no longer just a responsibility for health professionals—consumers like you can also play a vital role.

The Empowered Patient
Informing patients of their vital role in creating a smarter, safer health care system.

Institute For Safe Medication Practices
The Institute for Safe Medication Practices (ISMP), is the nation’s only 501c (3) nonprofit organization devoted entirely to medication error prevention and safe medication use.

Institute for Healthcare Improvement
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization helping to lead the improvement of health care throughout the world. Founded in 1991 and based in Cambridge, Massachusetts, IHI works to accelerate improvement by building the will for change, cultivating promising concepts for improving patient care, and helping health care systems put those ideas into action.

The Joint Commission
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 18,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

MITSS, Medicaly Induced Trauma Support Services
Medically Induced Trauma Support Services (MITSS), Inc. is a non-profit organization founded in June of 2002 whose mission is “To Support Healing and Restore Hope” to patients, families, and clinicians who have been affected by an adverse medical event.

National Family Care Giver Association
The National Family Caregivers Association educates, supports, empowers and speaks up for the more than 65 million Americans who care for loved ones with a chronic illness or disability or the frailties of old age.

National Patient Safety Foundation
The National Patient Safety Foundation has been pursuing one mission since its founding in 1997 – to improve the safety of care provided to patients. As a central voice for patient safety, NPSF is committed to a collaborative, inclusive, multi-stakeholder approach in all that it does. NPSF is an independent, not-for-profit 501(c)(3) organization.

Needy Meds
NeedyMeds is a national non-profit organization that maintains a website of free information on programs that help people who can't afford medications and healthcare costs.

The Patient Pod
The Patient Pod is Patient Empowerment
- Educates you on how to have a good hospital experience
- Gives you tools for safety & comfort
- Preserves your humanity and identity

A Place for Mom
A Place for Mom connects moms, dads, seniors and families like yours to the right elder care so you can have peace of mind and focus on your loved ones. From finding the right nursing home, dementia care or assisted living to researching VA benefits and how to pay for senior care, we'll be with you each step of the way.v

Safe Care Campaign
Safe Care Campaign was founded by Victoria and Armando Nahum in 2006 after 3 different members of their family were infected in 3 different hospitals in 3 different states in just 10 months’ time.

Sorry Works!
We are still all about disclosure - Sorry Works! We are much more than disclosure – we are The Works! ... We focus on the entire continuum of the patient/healthcare professional relationship, from start to finish. By focusing on the bigger picture, you can reduce risk and litigation, and increase safety and patient satisfaction.

StopHospital Infections
This site is designed to help you see how well your hospital, state and the nation as a whole are performing on three key practices that help prevent infections during surgery

It is for the purpose of awareness that the nonprofit Surgicalfire.org was created.