Pulse Center for Patient Safety Education & Advocacy Offers Consulting Services
Who Can Benefit?


Does your staff use Family Medical Leave to support loved ones?  The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons. 

Are your employees prepared to be advocates for their loved ones? Can they be helpful to the speedy recovery of family members?  Your staff may be better qualified to help their loved ones have a quicker recovery if they and other family members learn about Family Centered Patient Safety Advocacy. They will learn to use a support team to help get your employees back to work!  Employees who are ill will be better prepared to be their own advocates or to have family members and friends support them for a speedy, error-free recovery and a prompt return to the workplace! 

Why Does this Matter to You?  Can any of these statistics happen to your staff?

About 2,460 people per week are estimated to die from drugs that were properly prescribed.

 According to The World Health Organization, medication errors cause at least one death every day and injure approximately 1.3 million people annually in the United States alone. 

Healthcare providers clean their hands less than half as often they should. This contributes to the spread of healthcare-associated infections that affect 1 in 25 hospital patients on any given day, according to a report from the Centers for Disease Control.  https://www.cdc.gov/features/handhygiene/index.html

Twelve million adults who seek outpatient medical care in the US each year are misdiagnosed, according to a study published in the journal BMJ Quality & Safety.   https://www.cbsnews.com/news/12-million-americans-misdiagnosed-each-year-study-says/ 

About one in 20 American adults is misdiagnosed at clinics and doctors’ offices each year, and almost everyone will experience at least one diagnostic error in their lifetime.  https://www.glamour.com/story/why-are-so-many-women-being-misdiagnosed

Medical errors cost the country $19.5 billion in 2008. http://www.chicagotribune.com/lifestyles/health/ct-botched-surgery-lawsuit-20171026-story.html

And who do you think is paying for these costs???  http://www.commonwealthfund.org/publications/in-the-literature/2008/apr/who-pays-for-medical-errors---an-analysis-of-adverse-event-costs--the-medical-liability-system--and

Call to prepare to invite your staff and their families to a day (or two) of Family Centered Patient Advocacy Training.

Medical Professionals

Many Pulse staff and volunteers can give presentations to hospital staff, medical or nursing students and even support staff on a number of topics.  All topics relate to patients’ safety.  Presentations, workshops and facilitated discussions can be developed specifically for your needs.

Topics include (but are not limited to):

  • Critical Communication & Patient Safety
  • Healthcare Equality and the Effects of Patient Safety
  • Including the Patient and Family in Patient Safety
  • Patient Safety and People with Disabilities
  • The Elephant in the Room: Dispelling the Myths Around Being Transgender

Please contact us to discuss your needs.

Community Members

Community programs ranging from one hour to eight hours include topics related to patient safety, advocacy, and facilitated group discussions.

All programs are developed by groups of community members and healthcare professionals with expertise in patient safety, advocacy, illness or patient experiences, who collaborate on the content of the programs.  Though donations are accepted, there is rarely a charge for community programs except the full day Family Centered Patient Advocacy Training which offers a certificate of completion, years of support and referrals as advocates.

Become an “I” Patient: Informed and Involved – This interactive presentation lasts approximately 45 minutes and is appropriate for adults and youth.  Become an I Patient covers basic patient safety information with some great patient safety and communication tips.
Family Centered Patient Advocacy Training is a full day workshop or can be covered over a few days.  FCPA Helps the family members and friends of a patient support their safe journey through healthcare.
Patient Activation Through Community Conversations (PACC) – PACCs are small-group facilitated discussions where people learn from each other about the care received — both positive experiences and those not as positive.  All discussions are first person and no advice is given. 

Middle School and High School Students

We have received great feedback working with middle school and high school youth.  All presentations are interactive and meant to be fun while touching on serious points such as your relationship with your doctor, medication safety and communicating your pain or injury.  The programs help students as young as eleven or twelve years old to prepare to be an “I” Patient: Informed and Involved. 

We also educate students and staff if there are students who may be transgender using The Elephant in The Room: Dispelling the Myths Around Being Transgender.

Programs may be mixed and matched for different audiences. Additional services consist of focus groups, listening tours and programs developed for your particular needs.  Please call so we can learn what you need and how we can help.

(516) 579-4711 or e-mail Ilene Corina at icorina@pulsecenterforpatientsafety.org  

PULSECenter for Patient Safety Education & Advocacy